Melita International develops and markets customer contact and call management software for call center activities such as debt collection, telemarketing, and customer service. The company's main product, PhoneFrame CS, is based on client/server software that can be integrated with industry standard computing and telephony infrastructures. The software is capable of supporting installations with more than 500 simultaneous users on a single server. PhoneFrame enables managers to control and monitor call center activity quickly and provides call flow script creation and editing
and resource definition and management. Customers include BancOne, Dun & Bradstreet, and J.C. Penney. |
