With E-Banking being recognized for its huge future, IACP stands at the threshold of becoming a serious contender in the internet world of E-Banking.
Instantaneous delivery over the Internet. Financial organizations
can now move further into the Internet age with customer
statements, reports, check images, and notices. Information is
available to a broader base of customers in real time securely
via standard Internet browsers.
-- Customer service and relationship managers see what the customer
sees. Conversations become more productive when the
representative and customer are simultaneously reviewing the same
document.
-- Decisions, changes, and corrections can be made immediately,
phone time and mail correspondence is reduced and internal
operations are streamlined as the need for customer callbacks is
significantly reduced.
-- Personalized presentment of statement data. Companies can stay
competitive and improve their service and cross-sell
opportunities by offering customers personalized messaging in
online statements.
-- Customer self-service. Customers can research past statements,
checks, and notices themselves when it is convenient for them.
Calls to customer service and relationship managers can then
focus on more complicated customer issues.
-- Print, filing, retrieval, and mail cost savings. Electronic
delivery leads to a reduction in paper and postage, increased
operational efficiency, and competitive, fee-based customer
services.
Why IA Developed This Winning Product
''We are at the forefront of innovation to provide our banking and financial partners with leading edge technology to build stronger relationships with their customers,'' added Moran. IA Corporation has an established reputation for developing and delivering customer-focused product technologies to major banks and corporations across the country.
''Financial institutions are expected to offer superior web-based access and customer service to stay competitive. With the emergence of the Internet as a powerful customer service tool, IA is leveraging its expertise in the financial services industry to develop new software products that provide superior customer interaction and increase operational efficiency,'' continued Moran.
''IA's CyberStatement is our first phase of a much larger vision that will revolutionize the way our clients understand and interact with their customers.''
Moran should know. Prior to joining IA, he established a strong reputation for service and technology leadership as chief of Administration and Strategy for the president at Charles Schwab & Company, and spent a decade with Fidelity Investments ultimately as president of National Financial Brokerage Services, Inc.
This new product vision will scale to service the needs of the world's largest institutions, yet will be available in smaller modules for regional and local financial institutions. In this way, a company can optimize existing hardware resources and dramatically increase return on investment.
IA Corporation
IA Corporation, headquartered in Emeryville, currently sells archive and application software solutions for retail and commercial banking including CheckVision Statements, CheckVision Internet Inquiry and CheckVision ARP. The company's customers include leading organizations such as Comerica, Harris Bank, Sanwa Bank California, LTD., SouthTrust Bank, UMB Bank, NA, Union Planters and Wachovia.
IA is located at 1900 Powell St., Emeryville, CA 94608-1840, U.S. Telephone: 510/450-7000. Fax: 510/450-7099. Email: info@ia-us.com; Website: www.iacorporation.com. |
