The Company
'eGain Communications Corp. is a leading provider of customer service infrastructure for eCommerce. eGain's products and services help companies manage high volumes of customer communications through email, real-time Web collaboration and self-service. The solutions are available through onsite deployments or through the eGain Hosted Network, the world's largest hosted network for eCommerce customer service. Companies use eGain solutions to build customer loyalty, to convert online visitors to online buyers and to leverage customer information.'
Company Background
The inspiration for eGain came as co-founders Gunjan Sinha and Ashutosh Roy were in the process of founding WhoWhere?, an Internet directory and communication services company acquired by Lycos. On the first day of WhoWhere?'s launch, they received an overwhelming number of emails. Seeing that their situation was not unique - that most Web-based businesses were also experiencing a flood of customer email - they took action to develop a software solution that would respond to and manage high volumes of online customer communications.
Investors
egain.com
Management
egain.com
Company Website: egain.com
7/22/99 The company filed for IPO.
Lead Underwriter:BANCBOSTON ROBERTSON STEPHENS |
