a company that should pick up momentum when people realize the similarities to SILK and KANA...btw, my first "subject".
Quintus Corporation is a leader in providing innovative call center products and services that help businesses attract and retain customers.
In the highly competitive call center industry, Quintus stands apart by offering end-to-end solutions for managing customer relationships across a variety of electronic media. Quintus brings together award-winning desktop applications, computer telephony integration, and interfaces to a range of electronic communications channels, including e-mail and the Web. No other company in the industry provides this caliber of "one-stop shopping" for customer relationship management solutions for today's e-commerce environment.
Quintus offers the eContact™ Suite-a unique product suite that enables call centers to route and manage customer relationships across a variety of communication channels, including Web, e-mail, fax, and advanced telephony systems. With the eContact Suite, call centers can provide outstanding sales, service, and customer relationship management while being able to track and report on every single transaction, no matter which electronic medium a customer chooses.
The eContact Suite builds upon Quintus' integrated desktop and computer telephony integration call center software and includes Quintus' desktop applications. The eContact Suite works with applications from other companies, back-office systems, and legacy systems to provide call centers with a complete system for handling customer interactions.
Quintus' vision has been acclaimed throughout the call center industry. Many of our products have won prestigious industry awards, and Quintus solutions are used by Fortune 1000 companies around the world, including Sears, Roebuck & Co., Reuters, Ltd., Fuji America Corporation, and Motorola Paging Products.
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