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Quintus helps handle the essentials of customer contact centers. Its eContact customer relationship management software lets personnel in sales and service, consumer relations, technical support, and human resources manage high volumes of customer interactions across multiple communications channels. eContact stores customer information, routes contacts, and generates reports for trend analysis. Quintus also offers such support services as integration, project management, consulting, and training. Customers include Lucent, Procter & Gamble, and UAL's United Airlines. The company is using acquisitions to expand into Web-based customer interaction. Entities associated with DLJ Capital own about 43% of Quintus. |
