Company Press Release
Pennsylvania Department of Revenue Teams with Mustang.com(tm) to Enhance
eService for Pennsylvania Taxpayers
Bakersfield, California - January 26, 2000: Mustang.com, Inc. (Nasdaq:
MSTG), the provider of Trusted eService Solutions(tm), announced today that
the Pennsylvania Department of Revenue has implemented the award-winning
Mustang Message Center(tm) Enterprise Edition to provide a progressive
eService option to Pennsylvania taxpayers.
In preparation for the 1999 tax season, the Pennsylvania Department of
Revenue sought a solution that would allow them to more quickly and
efficiently respond to e-mail inquiries from state taxpayers, a growing
method taxpayers use to communicate with the Department. "We selected
Mustang Message Center because it offered the best combination of
technology, service, and value of the available solutions", stated Secretary
of Revenue Robert A. Judge, Sr. Mustang.com, working with GTSI (Nasdaq:
GTSI), its government reseller partner, was able to deliver a complete
turnkey solution in only four days that included customizing the system to
Department of Revenue specific needs and training of their customer service
representatives (CSRs) and administrators.
Mustang.com's eService solutions also enable the Pennsylvania Department of
Revenue to host informational mailing lists using Mustang ListCaster(tm).
The mailings keep taxpayers informed of updates and changes to departmental
procedures and tax laws. "This type of installation supports a growing trend
in effective solutions," explained Mustang.com President and Chief Executive
Officer Jim Harrer. "Successful organizations are moving beyond simply
improving e-mail response times. The focus is maturing to include
proactively reducing the inbound service burden by developing self-help and
outbound strategies. Everyone involved benefits from this type of
sophisticated solution."
With Mustang Message Center's intelligent, skills-based routing and
searchable response library, Department CSRs now have the tools they need to
consistently and efficiently answer more e-mail messages. In addition, the
Department of Revenue has installed the Mustang Outlook Agent(tm), which
integrates the entire suite of Mustang Message Center tools directly into
their existing Microsoft Outlook environment.
"One of the features we like best about Mustang Message Center is the
ability of the system to automatically sort and prioritize e-mails. In
addition, we can see the entire customer e-mail history at the click of a
mouse," said Department of Revenue Taxpayer Service & Information Center
Manager Judy Rohrer. "Our CSRs no longer need to re-ask questions that have
been answered during previous correspondence. Our operations run more
smoothly and the public receives faster answers."
About the Pennsylvania Department of Revenue
The Pennsylvania Department of Revenue administers 18 different state taxes
with collections exceeding $19 billion. In addition, the Department
administers the state Lottery. The Department serves over six million
individual taxpayers and thousands of business taxpayers. Last year alone,
the Taxpayer Service & Information Center responded to 17,091 e-mails,
nearly five times the amount the year before.
About Mustang.com and Mustang Message Center
Mustang.com enables loyal, high quality customer relationships through the
design, development and support of Internet and e-mail based customer
management software applications. Mustang Message Center is an award-winning
eService solution that improves e-mail management in mission-critical,
high-volume customer service operations. Hundreds of companies worldwide,
including 3Com (Nasdaq: COMS), GTE (NYSE: GTE), Lucent Technologies (NYSE:
LU), ShopNow.com (Nasdaq: SPNW), The U.S. Mint, E-Stamp (Nasdaq: ESTM),
Iomega (NYSE: IOM), Activision (Nasdaq: ATVI), Value America (Nasdaq: VUSA),
Time Warner New Media (NYSE:TWX) and Victoria's Secret (NYSE: IBI), actively
utilize the Mustang Message Center for 24x7, mission-critical customer
service, supporting hundreds of thousands of transactions every day.
Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA
93306; with offices in Chicago, IL; Ft. Lauderdale, FL; Los Angeles, CA; New
York, NY; Phoenix, AZ; Seattle, WA; and Washington, D.C. Inquiries can be
addressed via voice, 661-873-2500; fax, 661-873-2499; or e-mail,
info@mustang.com. Additional information is available from Mustang.com on
the Web at mustang.com.
###
Contact: Mustang.com, Inc., Bob Allman
(661) 873-2559, bob.allman@mustang.com
======================================================================
To unsubscribe, send E-mail to LISTCASTER@LISTCASTER.MUSTANG.COM
with the following text in the message body: UNSUBSCRIBE ANNOUNCEMENTS
To send a message to the list administrator, send E-mail to
gwen.barnes@mustang.com.
This message was addressed to mernst@interaccess.com.
====================================================================== |
