Alcatel (ALA) and France Message Board

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Technology Stocks : Alcatel (ALA) and France

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To: MikeM54321 who wrote (1129)	1/15/2000 10:33:00 AM
From: buckhead26	of 3891

RE: My DSL service w/BellSouth using Alcatel DSLAM Well, here it is, another week has past, and I am still not operational. You may recall from my previous posts we are now in the second week of trying to get a residential DSL service from BellSouth operational for me. While everything has been squared away on my PC side for days (DSL software for Win98 correctly setup after several problems w/wrong config CD, etc.), the Atlanta Alcatel DSLAMs are still DOWN. This has been ongoing for 11 days now. BellSouth has a few thousand residential DSL customers in Atlanta, and almost none of us can access since about Jan. 7th. Tech support keeps telling me it is a central office problem with no known timeframe to repair, and not a problem on my side. I did call the BellSouth Executive office, and complained to the VP in charge of FastAccess (BellSouth's brand name for DSL) about terrible phone system for support (you get queued to a wrong number) etc. Doesn't 11 days down sound like a long time to you? Does to me. I don't think it implies that Alcatel's DSLAM are bad, but something does appear fundamentally wrong in how it has been brought up in Atlanta. We are all learning, and I am still optimistic. Still using my 56K dial. buck

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