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Non-Tech : WELLS FARGO
WFC 87.01+1.2%Oct 31 3:59 PM EST
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To: David C. Burns who wrote (1219)5/16/1999 10:42:00 PM
From: JPhilipS   of 1281
 
In no way did I mean to imply you had anything to do with the poor service at Norwest. I apologize if my language was so vague as to leave that impression. Actually I appreciated your encouragement to call, and meant to give you credit for such. Because of your encouragement I wanted to give you an explanation of why I was posting again. That was the only reason I mentioned your name.

Clearly you believe in WFC. I simply think potential investors have a right to know when a customer service department promises to call back, but doesn't; when two mortgage customer service reps didn't understand what an amortization table is; etc, etc(and believe me, there is more). Such performance could have a bearing on a company's success, could it not? Nothing I've said is untrue, unsubstantiated or defaming. I am reporting on their customer service as I've experienced it. When Norwest clears up the problem, I'll post, giving them credit so that investors can know that fact as well.

A customer service supervisor took over my complaint at the end of last week. On Saturday I received notice from my bank of the double charge to my account. I will give the supervisor a chance to finish her work with this new information. If she cannot rectify the problem, I will, indeed, call the number you suggested.
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