nference Announces Deployment of
k-Commerce by America Online Inc.;
k-Commerce Enables AOL to Raise the Bar for
Online Customer Service
Business Wire - April 15, 1999 10:16
NOVATO, Calif.--(BUSINESS WIRE)--April 15, 1999--Inference Corp.
(Nasdaq:INFR), a leading provider of software and services for assisted
service and customer self-service across the Web and Contact Center,
today announced that America Online Inc. (NYSE:AOL) has deployed its
k-Commerce(tm) Support solution to support its customer service
operations.
"There are a very few organizations in the world with the sheer volume
of customers and customer interactions that America Online supports,"
said Charles W. Jepson, president and CEO of Inference. "AOL's focus on
delivering the best possible customer experience has been a large
contributor to their growth and success. We are very pleased that they
deployed Inference's k-Commerce to drive their customer support
efforts, and we look forward to a continuing alliance."
"At AOL customer service and support are among our highest priorities.
Inference has the same level of dedication to customer success and
satisfaction as we do at AOL," said Keith Jenkins, AOL's Senior Vice
President Member Services.
Inference k-Commerce suite of products replicates the experience of a
company's best customer service representatives to provide answers to
questions and solutions to problems across the entire customer Contact
Center, which includes the call center, Web, e-mail, IVR and chat.
k-Commerce employs a flexible,conversation-based approach to
problem solving, providing customers with a familiar and consistent
interface regardless of which access mode they choose. Customers
enter their questions in everyday language and then engage in a
question-and-answer conversation to find a solution.
This conversation leverages the knowledge of a company's best sales
and service representatives in a comprehensive knowledge base,
providing accurate and consistent answers and solutions across the
Contact Center.
About Inference
Inference Corp. (Nasdaq:INFR) provides software and services for
assisted service and customer self-service across the Web and the
Contact Center. Inference's k-Commerce product suite is the first
customer relationship management software that provides
conversation-based knowledge-driven answers and solutions to
customers across the entire customer Contact Center, including the call
center, the Web, e-mail, Interactive Voice Response (IVR) and chat.
Headquartered in the San Francisco Bay area, with international
headquarters near London, Inference supports its customers from
offices throughout North America, Europe and Asia Pacific through a
global professional service and support organization. For further
information, contact Inference at 415/893-7200, send an e-mail to
info@inference.com or visit www.inference.com.
The Inference logo and k-Commerce are trademarks of Inference Corp.
All other company names and products are trademarks or registered
trademarks of their respective companies.
CONTACT: Inference Corp.
Steven Gal, 415/893-7240
steven.gal@inference.com
or
Phase Two Strategies
Kathleen Noonan, 415/772-8434
kathleen_noonan@p2pr.com |
