JetBlue, Voci Sign Speech Recognition Services Contract
Speech Recognition Service Provider's Flightline Application Will Allow JetBlue Passengers, Callers to Get Automated, Real Time Flight Information Instantly by Speaking Naturally into the Telephone
NEW YORK and SAN JOSE, Calif., Jan. 24 /PRNewswire/ -- New York-based JetBlue Airways, (www.jetblue.com) and Voci Speech (www.Vocispeech.com) announced today that JetBlue has contracted Voci to incorporate the San Jose-based company's speech recognition-enabled flight information application, Flightline(TM), as part of JetBlue's customer service offering.
Under the terms of the service contract, Voci will provide JetBlue with its Flightline speech recognition application available on a round-the-clock basis via Voci's scalable Sereno(TM) platform hosted at its data center facility. Sereno incorporates technology components from the leader in speech recognition software, Nuance (Nasdaq: NUAN), Natural Microsystems (Nasdaq: NMSS) and Edify, a subsidiary of S1 Corporation.
Voci's Flightline application will enable JetBlue passengers and callers to access real-time flight information for JetBlue flights by simply speaking either their flight number or city pair and estimated flight time into the telephone. The system will provide flight information instantly and will be simple and easy for callers to use.
"We see the addition of Voci's speech-enabled flight information system as an innovative complement to our live agent and internet-based customer service offerings" said JetBlue Founder and CEO David Neeleman. Voci's ASP-based delivery model allows us to get this new service running quickly and cost effectively without burdening our internal IT resources. It will allow us to handle our call spikes effectively, and give our customers and callers the information they want instantly. It's a great solution for a customer oriented, fast-growing company like JetBlue."
"We're proud to be working with JetBlue, a company that is winning more airline passengers over every day with a combination of premium service and affordable fares," said Reed Kingston, President and CEO of Voci Speech. "Our speech recognition-enabled flight information service will enhance JetBlue's stellar reputation as an innovator and customer service leader in the airline industry," Kingston added.
JetBlue and Voci will roll out the flight information service to callers in the spring.
About JetBlue
JetBlue currently operates 58 flights a day with a fleet of ten brand new, environmentally-friendly Airbus A320 aircraft, outfitted with roomy all-leather seats each equipped with LiveTV, offering 24-channel satellite television at every seat. LiveTV is available free of charge to all JetBlue passengers.
From JFK, JetBlue flies: five times daily to Fort Lauderdale, FL, Buffalo, NY and Rochester, NY; three times daily to Orlando and Tampa, FL; twice daily to Burlington, VT, and West Palm Beach, FL; and daily to Los Angeles/Ontario, San Francisco/Oakland, CA, Salt Lake City, UT and Fort Myers, FL. This year, JetBlue will take delivery of eleven more brand new Airbus A320 aircraft and will add more new cities to its list of destinations.
With JetBlue, all seats are assigned, all travel is ticketless, all fares are one-way, and a Saturday night stay is never required. For more information, schedules, and fares, please visit our website at www.jetblue.com or call JetBlue reservations at 800-JETBLUE (538-2583).
About Voci Speech
Voci Speech designs, builds and delivers customer relationship management applications that enable call centers to increase revenues, improve customer service and cut costs by incorporating telephone-based speech recognition on a hosted basis. Voci's ASP-based service delivery format allows call centers to access speech solutions quickly and affordably, without having to burden internal IT resources. Voci customers pay on a per-call basis and do not have to make large, up-front payments to get started. For more information, visit Voci Speech on the Web at www.vocispeech.com.
NOTE: All trademarks are properties of their respective companies.
SOURCE Voci Speech
CO: Voci Speech; JetBlue Airways; Natural Microsystems; Nuance
ST: California, New York
IN: CPR TLS AIR TRA
SU:
01/24/2001 13:14 EST prnewswire.com |
