Nuance Powers Australia's Telstra With Voice-Enabled Directory Assistance Service
MENLO PARK, Calif.--(BUSINESS WIRE)--Feb. 7, 2001--Nuance (Nasdaq:NUAN), the leader in voice interface software, today announced that Telstra, Australia's leading telecommunications company, launched its voice-driven directory assistance service using Nuance's speech recognition software. By dialing 12455 or 1223 (the equivalent of 411 in the United States), people can immediately access a range of frequently requested businesses, government agencies and large corporations. In addition to the directory assistance application, Telstra has also announced plans for other voice-driven systems including a Nuance-powered customer service application.
By voice-enabling its directory assistance service, Telstra expects to enhance customer service while benefiting from the unparalleled accuracy, scalability and reliability of Nuance 7.0, Nuance's flagship speech recognition software. The intuitive design of the software provides a natural language interface for users and is extremely easy to use. The system provides immediate directory assistance information for the most frequently requested telephone numbers and it is available 24 hours a day.
About Nuance
Nuance develops, markets and supports voice interface software that makes the information and services of enterprises, telecommunications networks and the Internet accessible from any telephone. Every day, millions of people interact with Nuance systems at blue chip companies like BeVocal, Lycos, Merrill Lynch, Nomura Securities, Sprint PCS, and Tellme Networks. Nuance is also driving the creation of the Voice Web and delivering software for V-Commerce (voice-enabled e-commerce) services and applications.
Nuance is headquartered in Menlo Park, Calif., with global sales offices and partners supporting solutions in multiple languages around the world. For more information about Nuance, visit www.nuance.com or call 1-888-NUANCE-8.
About Telstra
Telstra is Australia's principal telecommunications company, one of Australia's largest corporations and one of the best-known brands in the country. Telstra offers a broad range of telecommunications and information services and is permitted to compete in all telecommunications markets throughout Australia.
CONTACT:
Nuance
Matt Keowen, 650/847-0000
mkeowen@nuance.com
or
Benjamin Group/BSMG Worldwide
Angie Snyder, 415/352-2628 ext. 603
asnyder@bsmg.com
KEYWORD: CALIFORNIA AUSTRALIA INTERNATIONAL ASIA PACIFIC
BW2150 FEB 07,2001
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