Nuance Ships Voice-driven CRM and E-commerce Application Enablers
MENLO PARK, Calif.--(BUSINESS WIRE)--Feb. 12, 2001--
Reusable Software Components Quickly Extend the Reach of
Online Ordering and Customer Support Applications to Any Telephone
Nuance (Nasdaq:NUAN), the leader in voice interface software, today announced the availability of the Nuance Customer Support Suite(TM) and the newest release of the Nuance Order Management Suite(TM). These two suites offer fast, easy and cost-effective software components to voice-enable customer relationship management (CRM) and e-commerce applications.
According to International Data Corporation (IDC), sales of CRM software will soar from $1.9 billion in 1998 to $11 billion in 2003. Nuance's Customer Support Suite and Order Management Suite will help provide a voice interface to many of these CRM applications, allowing customers to access them from any phone, anywhere.
Using the Customer Support Suite, corporations of all sizes can reduce the cost of customer service, leverage existing investments in CRM/e-CRM applications and extend customer self-service to any telephone. The Customer Support Suite voice-enables service requests, service request tracking, frequently asked questions and service bulletins.
The new release of the Nuance Order Management Suite brings e-commerce to the telephone with new shopping cart and checkout functionality. The Suite can handle the entire ordering process, enabling order entry, order review and access to product information through voice commands.
The suites are composed of SpeechObjects(TM), reusable, standards-based software components which embody the best practices in voice interface design and speech application development. Nuance partners can easily configure, and build upon these suites to meet specific customer needs. The software architecture includes an XML interface layer, which enables easy integration to existing e-commerce and enterprise systems such as BroadVision, Oracle, Siebel, Remedy and others. The suites use Nuance's speech recognition and voice authentication software, and will soon be able to take advantage of Nuance Vocalizer text-to-speech software, which will be available in Q1 2001.
Availability
The Customer Support Suite 1.0 and the Order Management Suite 1.1 are available now. For more information, please visit Nuance's Web site at www.nuance.com.
About Nuance
Nuance develops, markets and supports voice interface software that makes the information and services of enterprises, telecommunications networks and the Internet accessible from any telephone. Every day, millions of people interact with Nuance systems at blue chip companies like BeVocal, Lycos, Merrill Lynch, Nomura Securities, Sprint PCS, and TellMe Networks. Nuance is also driving the creation of the Voice Web and delivering software for V-Commerce (voice-enabled e-commerce) services and applications. Nuance is headquartered in Menlo Park, Calif., with global sales offices and partners supporting solutions in multiple languages around the world. For more information about Nuance, visit www.nuance.com or call 1-888-NUANCE-8.
This press release contains forward-looking statements, including, for example, those relating to the availability of, the commercial acceptance of, the size of the market addressed by and the benefits provided by Nuance products. There is no assurance that the results contemplated by any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause actual results to differ materially from those described or implied in this press release's forward-looking statements: the risk that Nuance is unable to develop successfully and make available new products, including, for example, the Nuance Order Management Suite, Customer Support Suite and Vocalizer products; the risk that Nuance's customers will be unable to develop or commercialize successfully products or services that use Nuance's products; the risk that products and services based upon Nuance's products will not be not commercially accepted; and other factors described in Nuance's filings with the Securities and Exchange Commission, including but not limited to Nuance's last-filed prospectus and quarterly report. Nuance does not undertake to update any oral or written forward-looking statements that may be made by or on behalf of Nuance.
CONTACT:
Nuance
Matt Keowen, 650/847-0000
mkeowen@nuance.com
or
Benjamin Group/BSMG Worldwide
Angie Snyder, 415/352-2628 extension 603
asnyder@bsmg.com
KEYWORD: CALIFORNIA
BW0113 FEB 12,2001
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