Magic Software Enterprises Introduces Magic eService, a New Web-Based Customer Service Management System
March 27, 2000 08:13 AM Eastern Time
IRVINE, Calif,--(BUSINESS WIRE)--March 27, 2000--
Provides Virtual Support Centers to Reduce Costs And Allow Companies to Manage Their Service Departments As Profit Centers
Magic Software Enterprises MGIC Monday introduced Magic eService(TM), the company's new Web-based, enterprise-level customer service management system that allows companies to manage their service departments as profit centers.
The new product, which marks the debut of Magic's new customer relationship management (CRM) suite, streamlines service workflow and provides companies a comprehensive picture of their service departments in real time.
Magic eService is being demonstrated at the Internet Commerce Expo, now taking place through March 30, 2000, at the World Trade Center in Boston. In addition, a white paper and demo of the product are available for download through the Magic Web site, www.magic-sw.com/crm.
Magic eService
Magic eService is a completely Web-based customer service solution that handles long-term service for complex problems, automatically documenting the service and allowing both the service agent and customer to track performance. In addition, it allows the service manager to easily evaluate and measure the quality of the long-term service.
It includes:
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