Prairie Systems, Inc. Teams With Nuance To Improve Telephone-Based Customer Service and Reduce Costs
Speech Recognition Software Expands and Improves IVR for Call Centers
OMAHA, Neb., March 15 /PRNewswire/ -- Prairie Systems, Inc., a leading specialist in providing and delivering integrated telephony and Internet services for on-demand audio and video streaming applications is licensing Nuance's (Nasdaq: NUAN) market-leading speech recognition and voice authentication software to provide natural language access to businesses and call centers.
To facilitate responses to the growing number of incoming calls, business call centers have made extensive use of touch-tone "telephone tree" response systems. They require the caller to press specific numbers on the phone pad to reach individuals or departments. Multi-limb and telephone branch trees have become ubiquitous, time consuming and daunting. With Nuance's speech recognition software, the processing of call center transactions is more efficient, making it easier for telephone users to complete their business and reach the correct person or department.
"Using Nuance's natural language speech recognition software allows us to offer voice-enabled, telephone services that are responsive to the communication needs of businesses today," said Ron Calek, president and CEO of Prairie Systems.
"The new generation of speech recognition software enables IVR systems to deploy applications with large vocabularies, allowing for the recognition of complete sentences from people with different languages and dialects. Callers will now be able to obtain the information they need immediately," Calek continued.
"Voice-enabled IVR platforms are far easier for callers to use than traditional touch-tone systems, which increases the quality of customer service," said Steve Ehrlich, Vice President of Marketing for Nuance. "In addition these systems significantly reduce the cost of providing that customer service."
Prairie Systems is working on a new generation of speech recognition applications that will allow for the seamless integration of the new software with a variety of IVR user interfaces. Call centers will be able to benefit from integrated speech enabled IVR applications by offering their customers better services and reducing their own costs.
About Prairie Systems, Inc.:
Since its founding in 1990, Omaha, Nebraska-based Prairie Systems, a privately held company, has been a global leader specializing in the delivery of integrated Internet and telephony applications. Through its proprietary systems and software, the company provides live and on-demand audio and video streaming services to leading B2B and consumer companies on the Internet through a co-marketing agreement with Akamai (Nasdaq: AKAM). For more information about Prairie Systems, visit www.prairiesystems.com .
About Nuance:
Nuance is the leader in Voice Web software -- speech recognition, voice authentication and text-to-speech products that make the information and services of enterprises, telecommunications networks and the Internet accessible from any telephone. Every day, millions of people interact with Nuance systems at blue chip companies like BeVocal, Lycos, Merrill Lynch, Nomura Securities, Sprint PCS, and Tellme Networks. Nuance is headquartered in Menlo Park, Calif. with global sales offices and partners supporting solutions in multiple languages around the world. For more information about Nuance, visit www.nuance.com or call 888-NUANCE-8.
SOURCE Prairie Systems, Inc.
CO: Prairie Systems, Inc.; Nuance
ST: Nebraska, California
IN: TLS MLM STW
SU: LIC
03/15/2001 11:40 EST prnewswire.com |
