uBid didn't ship my winning bid !!!!
Read these emails and find out !!!!!
~~~~~~~~~~~~~~~~~~~
-----Original Message-----
From: Roland Chen
[SMTP:rolandchen@yahoo.com]
Sent: Tuesday, March 30, 1999 2:01 PM
To: help@ubid.com
Subject: Where is my winning bid order !!!
This is the second email to find out why it takes so long to ship out my winnig bid order ?
~~~~~~~~~~~~
Lot 76265, Air Cloud Inflatable Mattress Queen Size
1 of 1at $17ea. $17-$17 Fri Mar 12, 6:08 pm PST
Order Number: 388655
Order Status: Order Being Processed
~~~~~~~~~~~~
Above is the today Status as shown on my page, I won the bid on 3/12/99, but order was not ship out from your warehouse yet ?
Roland
***********
<IMCEAEX-_O=UBID_OU=HQ_CN=RECIPIENTS_CN=HELP@UBID.COM> wrote:
Dear Roland,
Thank you for contacting us. I apologize but the item is currently at our distributor. However, I am willing to give you a couple of options. If you can continue to be patient I will refund the shipping charges to you.
Second, I will just cancel the order all
together if it hasn't shipped or if
it has then I will issue a return authorization.
Please E-mail me back at
RachelC@ubid.com <mailto:RachelC@ubid.com> .
Please let us know if you have any other questions.
Sincerely,
Rachel C.
uBid Customer Support
***********
-----Original Message-----
From: Roland Chen [SMTP:rolandchen@yahoo.com]
Sent: Thursday, April 01, 1999 10:53 PM
To: RachelC@ubid.com
Subject: RE: Where is my winning bidorder !!!
Dear Rachel,
I still want to receive my order, please let me know when I will receive it. Thanks for reply.
Roland
*************
--- Rachel Carter <RachelC@UBID.COM> wrote:
> Dear Roland,
>
> Thank you for contacting us. I have contacted our
> distributor and requested
> that your order be shipped immediately. I am now
> waiting for a response.
> Please let us know if you have any other questions.
>
> Sincerely,
> Rachel C.
> uBid Customer Support
******************
>
>Hi Racheel,
>On your ubid site today, you have "40 units of the
> Air
>Cloud Inflatable Mattress Queen Size" put on
> auction.
>But I still haven't received my winning bid on:-
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>Lot 76265, Air Cloud Inflatable Mattress Queen Size
>1 of 1 at $17ea. $17-$17 Fri Mar 12, 6:08 pm PST
>Order Number: 388655
>Order Status: Order Being Processed
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>And as you mentioned in your March email, "If you
>can continue to be patient I will refund the
> shipping
>charges to you.", you should deduct the shipping
>charge.
>Check my account, how many items I had bought from
>your site !!!!!!!
>Honesty is very important in doing business !!!
>
You UBid should keep your promise, ship me my
> winnig bid.
>Roland
>PS/ see the followings to refresh your memory.
>
***********************
--- Rachel Carter <RachelC@UBID.COM> wrote:
> Dear Roland,
>
> Thank you for contacting us. It was discussed with
> you that there was an
> error in processing your order and unfortunately
> your order was cancelled.
> At that point you were issued a $15 coupon, which to
> my knowledge would have
> expired on 7/1/99. Please let us know if you have
> any other questions.
>
> Sincerely,
> Rachel C.
> uBid Customer Support
***********************
Dear Rachel,
Who make the error in processing the order. Was it me
or uBid ? I was the first person out of 40 or 20, who
bid on that day as I remember. I did not make any
error on my part, if ubid made the error, uBid has no
right to set up how to correct the problem. The
customer should has choice. I will bring this matter
to the local news media " 7 on your side" and "
Contact 4", if uBid can not give me my order as I won.
I will also go to internet and post all the facts. I
have all the email records. Please bring this matter
to uBid upper level before I do so, Thanks,
Roland
**************************
From: Rachel Carter <RachelC@UBID.COM> | Add to Address Book | Block address
To: 'Roland Chen' <rolandchen@yahoo.com>
Subject: RE: Where is my winning bid order !!!
Date: Fri, 23 Apr 1999 08:12:30 -0500
Dear Roland,
Thank you for contacting me. The order was canceled
because of an inventory
error by our distributor. We do not have a replacement
policy. That is why
you were offered a $15 coupon as an apology. I apologize
for the
inconvenience and can only suggest that you try to bid on
another of the
same item. Please let us know if you have any other
questions.
Sincerely,
Rachel C.
uBid Customer Support
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