SolarWinds Launches SolarWinds Web Help Desk Adding IT-Focused Help Desk Software
to the Company's IT Management Portfolio
New Product Addresses the Need for an Easy-to-Use, Affordable Help Desk Solution
Designed Specifically for IT Pros
AUSTIN, TX, Jul 25, 2012 (MARKETWIRE via COMTEX) -- SolarWinds(R) (SWI), a
leading provider of powerful and affordable IT management software, announced
today that it is launching a new product, SolarWinds Web Help Desk, which adds
Web-based IT Help Desk software to its growing portfolio of IT Management
products. The new SolarWinds Web Help Desk has all of the power and features that
IT pros need, and will be priced starting under $500, making it one of the most
affordable IT Help Desk solutions available.
"SolarWinds Web Help Desk will serve a critical need for IT professionals tasked
with managing their companies' IT services. There are very few products in this
market that offer our unique value proposition: designed specifically for IT
teams, with a rich and powerful feature set, great user experience, and a price
far below that of the competition," said Kevin Thompson, SolarWinds' President
and CEO. "The addition of web-based help desk software to our product portfolio
is a response to the needs of the IT community and consistent with our strategy
to expand the number of problems we solve for IT Pros."
IT managers recognize that help desk software is an essential component of
running an effective IT organization. SolarWinds Web Help Desk is a
cross-platform, web-based solution that allows IT professionals to remove
complexity from their IT service processes and to improve service to their
end-users through practical, flexible tools. The product delivers highly
customizable ticketing, change management, asset management, and knowledge base
functionality. By automating and simplifying complex tasks, Web Help Desk helps
IT teams overcome the everyday challenges of managing IT operations and
supporting virtually unlimited numbers of end-users.
Web Help Desk makes both first time and enterprise-level automation simple and
reduces complexity for help desk management, IT service management, IT asset
management, inventory and desktop management, compliance management, and
knowledge management.
SolarWinds Web Help Desk highlights:
--Easily perform help desk ticketing support and management operations
from a single, centralized web-console, purpose-built for IT processes
and organizations
--Automate change management operations with powerful and customizable
change management functionality
--Simplify asset management for both hardware and software assets
through a centralized IT Asset Repository
--Leverage the extensive KnowledgeBase Engine for capturing and sharing
ITSM best practices and solutions
Pricing and Availability
Unlike other help desk solutions, SolarWinds Web Help Desk is designed just for
IT professionals and priced to make it accessible to nearly any size
organization. SolarWinds Web Help Desk is available now and pricing starts at
$495, with the first year of maintenance included. For more information, visit
the SolarWinds website or call 866.530.8100.
About SolarWinds
SolarWinds (SWI) provides powerful and affordable IT management software to
customers worldwide from Fortune 500 enterprises to small businesses. In all of
our market areas, our approach is consistent. We focus exclusively on IT Pros and
strive to eliminate the complexity that they have been forced to accept from
traditional enterprise software vendors. SolarWinds delivers on this commitment
with unexpected simplicity through products that are easy to find, buy, use and
maintain while providing the power to address any IT management problem on any
scale. Our solutions are rooted in our deep connection to our user base, which
interacts in our online community, thwack, to solve problems, share technology
and best practices, and directly participate in our product development process.
Learn more today at solarwinds.com.
SolarWinds and SolarWinds.com are registered trademarks of SolarWinds. All other
company and product names mentioned are used only for identification purposes and
may be trademarks or registered trademarks of their respective companies. |
