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Pastimes : Computer Learning
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To: Oral Roberts who wrote (24768)1/19/2002 12:16:06 AM
From: B.K.Myers  Read Replies (1) of 110654
 
Jeff,

I took a few minutes and reviewed some of the problems that you have posted on this thread. I am glad that you only seem to have one problem left to solve -- the printer.

First a couple of points.

I see that you work in a small sheet metal shop. I assume that this means that you have some electric tools that you use. I also see that you have your computer hooked up to a UPS (battery backup and surge protector). I assume that your computer and monitor are hooked up to the UPS but that the printer is not (this is the normal setup).

Then I saw your posting that you had the printer working for a while before the computer suddenly told you that it had detected a new piece of hardware. This makes me think that your problem is probably hardware related. Here are a couple of suggestions that might help you track this down.

One thing that could cause this type of problem is if the printer were to suddenly go "off-line" for a short period of time. The computer will think that you just connected a new piece of hardware. Even a power glitch could cause this.

First, check all of the printer's connections and make sure that they are firmly connected. Check both the power cord and the connection to the computer. If the connections are secure, you might want to test your computer at a time when no other electrical devices are being used (such as late at night).

If the problem persistent even when you have steady clean power, it is possible that either the printer's power cord or connection cable is damaged. Visible check both for bent prongs or kinks. Even if everything looks okay, they could be damaged internally. Find someone (a computer store or electronic store) that can either test them or replace them for you.

If all external connections are functioning properly, it is possible that a board is loose either inside the computer or the printer. You will have to open the computer and/or the printer and check to see that all boards are secure. Be sure that you are properly grounded before touching any of the parts inside. Static electricity will destroy sensitive computer components.

Finally, if all else fails, try to hook up the printer to another computer. Some computer stores might be willing to help you. I'd look for a small store that isn't too busy and has the time and resources to work with you.

If all else fails, you might simply have a defected printer that you will have to return.

Hope this helps.

B.K.
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