Long SEBL on pullback
Siebel Systems Ranks First in the May Forrester Customer Service Applications
TechRankings
Business Editors/High-Tech Writers
SAN MATEO, Calif.--(BUSINESS WIRE)--May 30, 2001--</i<Siebel Systems,
Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness
applications software, today announced that Siebel eBusiness
Applications rank first in the Forrester Research eBusiness
TechRankings(TM) of Customer Service Applications, as of May 17, 2001.
Siebel Call Center, Siebel eService, Siebel eMail Response, and Siebel
eChannel were the Siebel eBusiness Applications that underwent
laboratory-based product testing and assessment on more than 100
attributes for TechRankings.
Forrester Research defines a customer service application as
"software that helps people get service from suppliers, employers, or
other partners, with or without human assistance." Forrester's
eBusiness TechRankings, which is updated monthly to reflect changing
trends and advancements in the technology industry, contains detailed,
objective research to help companies select and implement the best
technology for their eBusiness initiatives. eBusiness TechRankings'
continuous research combines product testing results and market
analysis to help firms understand rapidly changing technology markets,
accelerate and improve product selection, and effectively gauge
implementation costs and effort.
Siebel eBusiness Applications rank first place among customer
service applications based on a number of key factors, including
performance architecture, reliability, security and management,
integration, momentum, customer support, and cost. In particular,
Forrester notes, "The (Siebel Systems) customer service product
components share a common data model, tools, and administrative
interface. A key strength of the product is its integration with
third-party applications like ERP. In addition, many adapters to
third-party applications -- from ERP systems to EAI software -- are
available."
"We believe Siebel Systems' lead in Customer Service Applications
TechRankings validates the power of our multichannel eBusiness
strategy and our clear market leadership position in the service
arena," said Kevin Nix, vice president and general manager for Siebel
Service products. "Companies that effectively engage with their
customers, suppliers, and resellers through any medium -- whether
email, Web self-service, fax, wireless, or phone -- will be better
prepared to compete in the new economy, and Siebel Systems is
dedicated to offering superior applications to meet this need."
Siebel eBusiness Applications: Providing World-Class Multichannel
Service
By using Siebel eBusiness Applications for customer service,
organizations can create a single source of information for tailoring
products and service offerings to meet the unique needs of each
customer. The result is an enhanced ability to satisfy customers
virtually anytime, anywhere, through any channel. With Siebel Call
Center, organizations can transform their call centers into
next-generation multichannel contact centers where agents manage,
synchronize, and coordinate all customer touchpoints from a single,
unified agent desktop. Siebel eMail Response provides the most
comprehensive email response management system available to respond to
high volumes of inbound email requests for customer service and sales
assistance. Siebel eService is a complete Web service portal solution,
enabling problem resolution through self-service and Siebel
eCollaboration for live Web-based assisted service. Siebel eChannel
supports the entire process of managing partners and automating the
business processes between organizations and their partners by
enabling them to work collaboratively to market to, sell to, service,
and retain customers. Companies such as CompUSA, Inc., Ford Motor
Company, and MCI Worldcom, Inc. have standardized on Siebel eBusiness
Applications to deliver superior service across multiple channels.
About Siebel Systems
Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider
of eBusiness applications software. Siebel Systems provides an
integrated family of eBusiness applications software, enabling
multichannel sales, marketing, and customer service systems to be
deployed over the Web, call centers, field, reseller channels, retail,
and dealer networks. Siebel Systems' sales and service facilities are
located in more than 37 countries. For more information, please visit
Siebel Systems' Web site at www.siebel.com.
About Forrester's TechRankings Methodology
Forrester's eBusiness TechRankings(TM) methodology is open,
rigorous, and unbiased. TechRankings combines the results of hands-on
lab tests, strategic market analysis, and in-depth research into the
needs of technology users. Forrester does not charge vendors in any
way to participate in TechRankings, and it tests and analyzes all
products with Doculabs, Inc. (www.doculabs.com) in a given category
using identical, publicly available criteria. Forrester extensively
checks and verifies results and updates the research and rankings
monthly. Any vendor wishing to be ranked may apply by contacting
Forrester's TechRankings research team at techrankings@forrester.com.
To learn more about TechRankings, visit www.forrester.com/TR. |
