Hey Wade,
<I'm beginning to distrust anything Yourdon has to say about non-IT y2k issues. Look at:> accsyst.com
Give the Yourdon's a break. Remember, the book's still in the draft stage and they're asking for feedback from the internet community. Says so in referenced link.
The "article" discussed how management & customer service would respond to corrupted data re billing & termination of service.
If you re-read the link .... The author of the article, Rick Cowles, AND the Yourdon's .... BOTH have pretty dismal, though different, scenarios in reaction to the same problem. Rick came up with something NEW which should most likely be included in the Yourdon book. SEE BELOW
<So, I don't think Y2K related service terminations are really an issue.
What I do see as an issue is the mass chaos in a customer service environment where billing systems, order systems, and the like were impacted by Year 2000 (ie. $357 million electric bill to the little old lady down the block who burns two lightbulbs in the house all month; multiply that by a million people in the service territory; you get my drift). This situation is applicable to ANY industry with
significant customer service requirements. And the organizational impact of the chaos, not to mention being able to effectively process accounts receivables, would wear threadbare that industry very quickly.> MORE ....
I hope you forwarded the link to Yourdon. We ALL need this book to be as accurate as possible.
Cheryl
About Rick Cowles, "Editor" of the Utility Web-Site:
"I'd like you to know a bit about me so that you can weigh the information on this website against my credentials. I began my career in the commercial electric utility industry in 1980, after serving six years on nuclear submarines in the U.S. Navy. Over the next 17 years, I worked in both the power generation and business ends of the utility industry. I've spent time on the shop floor and in the board room. My IT experience spans that entire timeframe, from System 38 and Tandem NonStop II system operations at the beginning to an SAP implementation at the end. Earlier this year, I accepted an engagement as a Year 2000 Project Manager at a multi-national pharmaceutical company." |
