CheckFree Holdings Corp. (CKFR), the next Dell, Intel? Message Board

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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel?

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To: Benny Baga who wrote (5190)	4/30/1999 1:11:00 PM
From: Rob C.	of 20297

BB, CheckFree billing glitches continue By Sandeep Junnarkar and Tim Clark Staff Writers, CNET News.com April 30, 1999, 9:30 a.m. PT update Intermittent outages continue to beset CheckFree Holdings' online banking and electronic bill-payment services, but the company said today that it has isolated the problem. Bill-paying functions for some consumers who use CheckFree's system have been hit by intermittent interruptions since Monday, the company said, but it can offer no estimate about when uninterrupted service will resume, spokesman Tina Moore said today. "We have seen performance improvement," Moore said. "It continues to be our No. 1 priority." But customers who access the service through personal finance software such as Intuit's Quicken or Microsoft Money suggest the outages are more than intermittent. Some complain they haven't been able to log on since Monday. The problem has also hit those who use personal finance software to access the 21 banks that use the CheckFree's transaction processing systems, including Wells Fargo and First Union, said CheckFree spokeswoman Stephanie Norton said yesterday. "Since we became aware [of the problem], CheckFree's technical staff has been working around the clock to identify the root cause" and to fix it, Norton said yesterday. Online bill-payers who use the service are concerned about late fees, but at least one bank will waive any fees owing to the disruption.

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