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Non-Tech : Datek Brokerage $9.95 a trade

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To: Jeff who wrote (5416)10/17/1997 11:28:00 AM
From: Roger A. Babb   of 16892
 
Jeff, I was just now serious shafted by Datek. At 11:00am I entered an order to buy 1000 ARTT at 10 1/32 to cover a short position. In the next few minutes ARTT traded at 10 even and my order was not executed. Then the market moved back above my order. I would like a prompt explanation as to what happened. I am sending this to you because it is an absolute waste of time to try to call Datek on the phone or send email, never get a response.
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