the Chinese have the common "sucker born every minute" manufacturing and marketing philosophy. It's a short-sighted philosophy. Yes, a con can lead to some sales of dodgy cars, shoes, watches, or whatever, but reputation and word of mouth soon leads the better run businesses to success and increased market share, while the rip-off merchants live a perpetual low-class life of penury and bankruptcy on the commercial sidelines.
China and the Chinese are easy targets, but none of this "quality" stuff has anything to do with race, religion, creed, or national origin.
Quality is a management decision. When Walmart or Toys R Us buys something, they buy and pay for what they get. They want more quality, they pay more. It is all about doing the math.
When I lived in the UK in the late 60's and 70's, nothing the Brits made ever worked - including very expensive automobiles (MG's, Landrovers, and even Rolls). They blamed it on the workers. They blamed them for taking too many tea breaks. All that of course was bs. Quality was a managment decision. Management didn't do the math.
If you do the math, a lot of things look different. Similarly, when you value human beings, you have to do the math without regard to physical attributes. But if try to do the math using peoples DNA, you would need a lot more data points. It may not be worth the effort to ask the right questions and then collecting the appropriate data points. |
