A routine press release today. "CNT Demonstrates Call Center Legacy Enterprise Application Integration (EAI) With Zero Coding Strategy
Enterprise/Access Product Provides Real-time Integration as Part of CALLcenterLIVE
CHICAGO, Aug. 31 /PRNewswire/ -- At the International Call Center Management (ICCM '99) Conference here, Computer Network Technology (CNT©) (Nasdaq: CMNT - news) today showcased Enterprise/Access 2000, its legacy EAI solution for call centers. With its ``zero coding' approach, CNT's Enterprise/Access delivers competitive advantage for customer contact or call centers by enabling them to develop and deploy new applications that tap into legacy systems in the fastest timeframe possible.
Enterprise/Access will be demonstrated both at CNT's booth, #130, and as part of the CALLcenterLIVE demonstration architected by PricewaterhouseCoopers. CALLcenterLIVE is a real-time demonstration of the ``Call Center of the Future.' It integrates business processes, people, and leading technologies from over 15 industry leading vendors to create scenarios in call center management, sales force automation, and web service activity, among others. Demonstrating its integration with Siebel Enterprise Applications, Enterprise/Access provides immediate, up-to-date access to all the information a customer service representative needs, even if it resides in legacy systems, enabling call centers to deliver superior customer service.
``One of the most pressing issues facing customer contact centers of today and the future is the need to leverage information resources for competitive advantage, and that requires real-time access to legacy information,' said Dan Hirschbuehler, managing partner, PricewaterhouseCoopers global CRM practice with overall responsibility for customer care/call center services. ``As customer contact centers are implementing new systems, they need to plan for the critical links to legacy systems that applications like CNT's Enterprise/Access provide.'
``Call centers, the most prevalent form of a customer contact center, must deliver quality services to succeed -- and these services are tied to customer information. Not having up-to-the-minute information when a customer calls is simply unacceptable,' said Scott Opitz, vice president of marketing for the Enterprise Integration Solutions Division of CNT. ``For this reason, several leading call center solutions providers offer our software as part of their legacy EAI solution. For instance, PricewaterhouseCoopers includes Enterprise/Access in its Siebel integration services to link legacy applications with the front office, thereby providing clients with a more robust CRM solution.'
About Enterprise/Access
Enterprise/Access is an EAI server that rapidly integrates legacy systems with new CRM, E-commerce, and ERP applications. Enterprise/Access delivers a company's business vision without delay by providing real-time, consolidated views of all the customer's information assets. With its unique graphical modeling approach and ``zero-coding' paradigm, Enterprise/Access is specifically designed for rapid deployment. Its non-invasive methodology requires no changes to existing systems, further reducing cost and complexity. In addition to its robust integration capabilities, Enterprise/Access' multi-tier server architecture offers in the industry's most scalable, reliable and manageable legacy EAI runtime environment." |
