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To: QuietWon who wrote (82)	9/6/1999 10:28:00 PM
From: QuietWon	of 144

Kalra, general manager of streaming media company, Streamvision, was about to settle in and watch the rave his company was helping to Webcast for a client when a router operated by Exodus crashed. It was the client, not Exodus, who deployed a back-up system that saved the rave. And Streamvision received no payment for the Webcast. "It was a mess," sighs Kalra, who says his efforts to contact support only made things worse. "I had to talk to 16 people, but I got nowhere. Everyone was very friendly and all, but nobody was really helpful."

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