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Technology Stocks : America On-Line: will it survive ...?
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To: Investor-ex! who wrote (8969)3/21/1998 1:19:00 AM
From: FuzzFace  Read Replies (1) of 13594
 
Compuserve did the same thing to me two years ago. It would not cancel my subscription after 4 months and 4 phone calls. I never expected to get scammed by a "reputable" company, so I kept tossing the confirmation numbers. Finally, I kept one, and lo, a month later when they hadn't cancelled, I called them, triumphantly, with my confirmation number. They said it was someone else's, some guy in Colorado, and I never cancelled. I was livid. When I called back 2 days later to confirm I was now cancelled, a forthcoming and polite man (obviously new to the job) volunteered that the confirmation number I gave was for someone in Colorado who had called recently to complain that he never cancelled!

So from your and others posts, it seems AOL has successfully integrated Compuserve's most excellent customer service into its operations.
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