America On-Line: will it survive ...? Message Board

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Technology Stocks : America On-Line: will it survive ...?

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To: John Howell who wrote (915)	1/1/1997 6:54:00 PM
From: Ashok V. Bankley	of 13594

TO ALL: I received unsolicited 50 hours free offer from AOL twice within a two week period. During the past holidays, I loaded the software and failed after trying both offers. I was able to access their technical support after holding the line for 20 minutes. The problem was that one of the diskettes was corrupt. Technical Support guy was very helpful. Anyway, after loading the software successfully, I have not been able to sign on after about a dozen attempts. One of the recorded messages on their technical support line said AOL is going to spend $250 million to upgrade their system (time period is not known). My gut feeling is that AOL cannot be expected to succeed with this kind of service. Even if they upgrade their system, it will be a long time before their business shows profitability because $250 million is not a small change. Receiving two free offers within a two week time frame at the same address tells me that they are spending awful lot on advertisement.In the meantime they will have compiled a long list of many disenchanted new subscribers like myself. Ashok

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