The proof is in the pudding:
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March 15, 1999 10:17
Pacific Bell Hiring Soars for Customer Service Jobs; SBC Adds 4,000 California Jobs Since 1997 Merger
LOS ANGELES--(BUSINESS WIRE)--March 15, 1999--Pacific Bell has added more than 1,000 new customer service representative and technician positions in the first two months of 1999 and is actively recruiting applicants for hundreds of additional new jobs.
The hiring surge is designed to enhance service and meet the soaring demand for telecommunications in California. Since the April 1, 1997 merger of SBC and Pacific Telesis, Pacific Bell and its affiliated companies have added more than 4,000 new jobs to its California payroll.
"When our companies merged less than two years ago, we promised to create 1,000 new jobs in California. In fact, we have exceeded that commitment fourfold," said Ed Whitacre, chairman and chief executive officer of SBC Communications, the parent company of Pacific Bell. "Meeting commitments is at the root of our operating philosophy; exceeding them is our practice. Creating so many quality jobs is yet another aspect of a merger that has been a win-win for California.''
In 1997, the Pacific Bell companies added more new jobs than the net total of the five other largest employers in California combined, according to the state Employment Development Department.
Whitacre, who is speaking today to the Town Hall forum in Los Angeles, said that attracting quality employees is a top priority for Pacific Bell.
"Recruiting is especially important for us as we add more customer- facing positions to enhance the services that we offer," Whitacre said. "In today's competitive market, service will make the difference when customers choose a telecommunications provider."
Pacific Bell provides service, for example, to customers in seven languages. Many of the positions that are available will be for bilingual representatives.
The majority of Pacific Bell's new jobs in the past two years have been in customer facing positions, notably outside service technicians and service representatives.
The telephone customer service representative positions currently available and that will be added throughout the year are in residential service centers. Representatives will be trained to respond to calls from Pacific Bell customers and to answer questions on products and services.
Outside service positions are needed to keep pace with the demand for new lines and new services such as Asymmetrical Digital Subscriber Lines (ADSL).
The positions range as high as $40,000 per year for experienced service representatives and $47,000 for experienced service technicians. The jobs are union-represented and offer benefits packages that include medical, dental and vision care, as well as a savings and pension plan.
Prospective applicants are encouraged to call 1-800-924-JOBS for more information on openings and the process for submitting a job application. Information is also available on the Web at www.pacbell.com/careers.
SBC Communications Inc. (www.sbc.com) is a global leader in the telecommunications industry, with more than 37 million access lines and 6.9 million wireless customers across the United States, as well as investments in telecommunications businesses in 11 countries. Under the Southwestern Bell, Pacific Bell, SNET, Nevada Bell and Cellular One brands, SBC, through its subsidiaries, offers a wide range of innovative services. SBC offers local and long-distance telephone service, wireless communications, data communications, paging, Internet access, and messaging, as well as telecommunications equipment, and directory advertising and publishing. SBC has more than 129,000 employees and its annual revenues rank it in the top 50 among Fortune 500 companies.
CONTACT: Pacific Bell
John Britton, 415/537-3360,
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