I could live with a *real* problems once in a great while (although you really should back-up systems that can handle this), but I have lost quite a bit money in the past from everyday slow responses from your servers. And no, it's *not* my internet connections, as I have T1 at work and cable-modem at home, and both have the same lack of response from Datek, but no one else. Not only can your servers be slow to answer, but I have had many trades go into the twilight zone where I have not only had no control for minutes at a time, but cannot even cancel an order. Seconds are a life time in trading, but 5, 10, even 20 minutes have gone by where I had absolutely no control. And the response that I get from your so-called customer service is pathetic at best, but usually condescending on top of that. And wowie-zowie, you give me my money back for the trade! Thank you, you just saved me 10 whole dollars on a $2000 loss. I think all were asking for is how about putting some more of our hard earned money into upgrading your system(s), instead of putting it all into your pockets. I'm afraid if you don't, you'll be losing a lot of costumers, including me! Let me say, when your systems do work, they work great. Unfortunately, that has not been the case lately, as you seem to be getting worse and worse as the days go by.
Di |
