Open Text Signs Contract With CIBC
Insurance for Livelink Claims Solution
WATERLOO, Ontario--(BUSINESS WIRE)--Feb. 22, 1999--Open Text Corporation (NASDAQ:OTEX, TSE:OTC) today announced it has signed a contract with CIBC Insurance to provide an integrated solution for its central claims processing center.
The Livelink Claims solution enables CIBC Insurance's claim center to deliver both increased customer satisfaction and reduced costs. Initial project estimates are that the processing of claims at CIBC
Insurance will be twice as fast at significantly lower costs.
''With Livelink Claims, our staff will be able to service insurance claims more efficiently, resulting in satisfied customers - a high priority for CIBC Insurance,'' said Glen Piller, Vice President, Claims, CIBC Insurance. ''We believe that Livelink Claims will give us a competitive advantage in an insurance industry that is becoming increasingly competitive.''
Livelink Claims is designed to substantially improve efficiency and productivity throughout the claims process as well as improving customer satisfaction. Livelink Claims was created a result of the integration of Open Text and LAVA technologies.
''We are proud of our association with CIBC Insurance. As a leading insurance company, CIBC Insurance recognizes the value of the combination of LAVA and Livelink technologies,'' said Bill Hickey, Vice President, Livelink Solutions Group, Open Text Corporation. ''As the knowledge management market matures, more companies will seek to use our technology in more advanced solutions. Open Text's
technology enables companies to leverage their intranet infrastructure to conduct their business processes more effectively.''
About Livelink and Livelink Claims
Livelink Claims is a customer facing solution for the processing of customer centric transactions. It is a highly scalable, collaborative knowledge management application for intranets. Livelink Claims is part of a total suite of industrial strength solutions to improve the process by which customer needs are met, and/or to impart operational efficiencies to the business in the course of dealing with customers. These solutions include Policy Administration, Call Centers, Sales and Marketing, in fact any part of an enterprise who interacts with the customer.
Livelink's richly-featured enterprise document management, virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services are tightly integrated into an off-the-shelf application that is easily customized and extended to fill a broad range of information and knowledge management needs. Livelink servers are fully Web-based and open-architected to ensure very rapid deployment, requiring just a standard Web browser on users' desktops to access its full functionality. Livelink runs on Microsoft Windows NT® and the leading UNIX platforms and supports
most popular relational database management systems.
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