America On-Line: will it survive ...? Message Board

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Technology Stocks : America On-Line: will it survive ...?

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To: Carmine Cammarosano who wrote (1063)	1/15/1997 6:07:00 PM
From: Harry Larson	of 13594

>Lawsuit is a joke...growing pains for AOL, nobody is forcing any >customer to stay with AOL The suits are for $19.95 PAID in the first month of the plan (and 1-2 year prepays). (The punitive damages part is, however quite arguable) What's at stake is much higher than with the overcharging suits settled last fall. The settlement there was for free time that amounted to $0.30 per sub, and much of that was never used. It would be ludicrous to offer free time to settle complaint of inability to get onto the service! Cash on the barrlehead refunds is what they want. AOL is in PR pickle. Either they look foolish ("well, plenty of customers are able to log in"; which is like reporting a car accident and saying the good news is lots of cars didn't crash) or they look customer-unfriendly (as in legal arguments like the TOS says nothing about service level guarantees).

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