for long termers only:
Friday November 19, 10:12 am Eastern Time
Company Press Release
Convergys Contract Announcement
CINCINNATI--(BUSINESS WIRE)--Nov. 19, 1999--Convergys Corporation (NYSE:CVG - news)
WHO:
Convergys Signs Five-Year Managed Services Billing Contract with
Northern Kentucky Water Service District.
WHAT:
Under the terms of the 5-year agreement, Northern Kentucky Water
will use the Convergys managed services billing and customer care
solution to improve and streamline its customer support and
billing services. The Convergys solution automates and supports
all aspects of customer service, from customer service set-up and
account management to billing.
The Convergys billing solution provides Northern Kentucky Water
with the latest in billing and customer care capabilities through
a managed services arrangement whereby Convergys maintains and
operates the billing application in its data center. This
arrangement is especially beneficial to utilities like Northern
Kentucky Water and energy services companies that want an
alternative to the escalating costs of enhancing and supporting
an in-house legacy customer information system (CIS), or to those
looking for an alternative to expending considerable capital
upfront to purchase a new third-party CIS software application
only to have to continue to bear the full cost of supporting and
improving the application in-house.
WHERE:
Northern Kentucky Water serves the water supply needs of over
61,000 customers in Campbell and Kenton Counties in the state of
Kentucky. Convergys will operate and maintain Northern Kentucky
Water's billing application with a dedicated program support
group at Convergys' company offices and data center. This group
is responsible for day-to-day operations support, problem fixes,
system enhancements, release/version control, test and
development platforms, business process help desk, and technical
support (help desk and "how to" support).
WHY:
Convergys' managed services billing solution delivers ease,
flexibility, efficiency and control to support Northern Kentucky
Water's current customers and evolving billing requirements.
Northern Kentucky Water's customer service representatives will
have direct access from their desktop PCs to the Convergys
billing application.
Benefits for Northern Kentucky Water include:
-- Consolidation of billing support resources around a single
billing application
-- Improved customer service features and capabilities, including a
Windows-based graphical user interface to speed customer service
access to the billing application and reduce the time and expense
of training new customer service representatives.
-- New capabilities for improving the bill format and explaining
customer water usage
-- New alternatives for account review and payment options (e.g.,
electronic bill presentment and payment)
-- Cost reduction through new capabilities to utilize the customer
bill to communicate state mandated water quality information
-- Regular functionality upgrades to the billing application to keep
it current with evolving billing and customer care needs
-- Predictable cost of service for the term of the contract with
contracted guarantees of performance
ABOUT NORTHERN KENTUCKY WATER SERVICE DISTRICT
The mission of the Northern Kentucky Water Service District is to satisfy the water supply needs of its customers in Campbell and Kenton Counties in the State of Kentucky. Today, Northern Kentucky Water serves more than 61,000 customers with a sufficient supply of safe drinking water.
ABOUT CONVERGYS
Convergys Corporation (NYSE:CVG - news) is the global leader in providing outsourced, integrated, customer care and billing services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage.
Convergys software produces more than one million bills each day, and Convergys call centers handle more than one million calls each day.
Convergys provides customer care, billing and employee care services to the top companies in a wide range of industries, including communications, Internet, cable and broadband services, technology, consumer products, financial services, utilities, healthcare and hospitality. Headquartered in Cincinnati, Ohio, Convergys employs over 35,000 people in its 35 call centers and in its data centers and other offices in the United States, Canada, and Europe. Convergys is on the Internet at convergys.com
LEGAL:
Convergys (NYSE:CVG - news) is on the Web at www.convergys.com Convergys is pronounced: kun VER jis Convergys and the Convergys logo are service marks of Convergys Corporation.
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Contact:
Convergys Public Relations
Renea Morris, 513/723-3334 or 888/284-9900
E-Mail: news@convergys.com
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