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Technology Stocks : America On-Line: will it survive ...?
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To: Art Stone who wrote (11316)9/27/1998 2:15:00 PM
From: Steve Robinett   of 13594
 
Art,
<<...AOL's response was that this was a new "feature" for its customers. >>

For as long as I can remember, AOL's attitude toward customers, whether subscribers or e-commerce "partners," has been that the customer is always wrong. The biggest example, of course, was a couple of years ago when AOL went to a flat rate and got inundated with subscribers. Case said the problem was not lack of capacity but too many users--that is, the customer was the problem not the company. If a popup ad on logoff is "for its customers," I'd like to know who it is that's demanding AOL give him/her those popups.
Best,
--Steve
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