Huh???? is right.
The amount of misinformation and gross stupidity out there is staggering.
However, I must tell the thread of my recent experience with MediaOne/Roadrunner cable access. I have had cable access to the internet for thirteen months. For a year, I had no problems that weren't transient and self-correcting. I would never, ever consider going back to phone line access, and I have been spoiled forever. For the last month, though, I have lost "block synch" on the cable modem (which makes it impossible to connect to the network) for several hours a day, on a daily basis. I have spoken with technical support eleven times, had five different visits to my house by five different technicians, all of whom had a different idea about what was wrong. I have had everything from the line in the ground going from the box in the street to the house, all the way to the connector at the computer replaced, including the cable modem. My neighbor, who shares the same tap at the street, had his drop changed as well. All this to no avail. My repeated calls would frequently result in the technical support person telling me that I needed to have something done inside the house -- something that had already been done one week before. The guys who service things inside the house are a separate group from the guys who do the lines in the street, and it became very clear to me over the last month that the right hand in this company doesn't know what the left hand is doing. This has been an extraordinarily frustrating experience for me, and my patience, which previously was thick, has worn thin.
I hope ATHM does a better job of resolving problems than I've experienced with MediaOne. It is a testament to the power of broadband and how genuinely addictive it is that the continuing surge in subscriber interest has not waned, despite the technical problems.
MGG |
