-3COM: 3Com launches Strategic Network Solutions -- A full suite of professional services
Presswire - February 25, 1998 15:02
COMS
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M2 PRESSWIRE-25 February 1998-3COM: 3Com launches Strategic Network Solutions -- A full suite of professional services (C)1994-98 M2 COMMUNICATIONS LTD
Managing mission-critical networks is one of the biggest concerns facing information technology managers around the world today. To address the complex demands that customers place on their networks, 3Com Corporation (Nasdaq:COMS) today announced Strategic Network Solutions -- a full suite of professional services. These services will help customers capitalize on their network investment. Available immediately, Strategic Network Solutions include both packaged services and customized solutions that complement the existing range of 3Com traditional support services.
The Strategic Network Solutions announced today include four services to provide expertise in areas where customers require support as their networks evolve: Project Management, Network Performance Check, Comprehensive Network Installation and Transcend Network Management Implementation software. 3Com aims to enable customers to reduce operating costs by keeping networks running at peak performance, minimize down time and optimize their investment with 3Com. Working closely with the customer to deliver these services empowers on-site engineers to pass on technical expertise to in-house support teams, thereby equipping customers with the necessary knowledge and ability to maintain and control their networks. Customers learn to adapt their networks to changing environments and keep abreast of network developments.
According to IDC research conducted in June 1997, the worldwide market for network consulting and integration services will double between 1997 and 2001 to a value of $20.06 billion. This not only presents an opportunity for all networking vendors like 3Com to provide professional services, but also indicates businesses' growing demand for external consulting expertise to help manage their networks.
"With networks that are mission-critical in nature, our large enterprise customers need to know they are getting consistent high-performance and minimal downtime," said Mary Lou Hely, director of Worldwide Service Marketing for 3Com Corporation. "We have, for some time, been offering a variety of customized professional services to meet local customer needs. With the introduction of Strategic Network Solutions we have pre-packaged some of these services to simplify the purchase process, but we will continue to offer customizable services to meet unique customer specifications."
3Com offers three new packaged services under Strategic Network Solutions:
-- Network Performance Check - This service is designed for customers requiring improved local area network performance and productivity tools. On-site analysis of traffic enables 3Com to recommend strategies for performance improvement to the customer.
-- Network Installation - Customers who want assurance that their new 3Com devices are installed and operating effectively can choose between standard installation and comprehensive installation services, to ensure 3Com equipment is up and running as soon as possible. The comprehensive installation service provides resources to manage the ordering, testing, delivery, pre-configuration and installation of equipment.
-- Transcend Network Management Implementation - For customers with 3Com Transcend network management software who wish to leverage 3Com support expertise, this service provides full on-site configuration implementation, guidance and orientation on the most effective use of the software features such as network surveillance, configuration and performance, and fault analysis.
"Our experiences with 3Com Strategic Network Solutions have been very beneficial. For instance, with the Transcend Network Management Implementation, 3Com handled the installation of the system, then gave our engineers the training to operate it," says Brian Murphy, project manager of LAN Engineering and Server Support at WorldSpan, North America, "Our engineers now produce detailed charts, graphs and statistics each day that enable us to monitor network performance very effectively."
3Com is also offering a customized service under Strategic Network Solutions:
-- Project Management - This service is designed for customers who need to supplement their in-house network implementation capabilities and provides customers with the customised solutions and extra resources for special projects. From initial specifications to testing and post-project review, project management services delivers on-time, on-budget implementations.
3Com customer Gary Habermann, director of technical resources at Widener University, U.S.A. comments, "Having our 3Com project manager on-site made a real difference. He doesn't just coordinate the implementation, he rolls up his sleeves and makes it happen. When my deputy and I were out sick for the best part of a month, I had to rely heavily on our on-site 3Com project manager. We were able to complete the project a week early, 5,000 ports in eight months was a real feat."
The delivery of Strategic Network Solutions is based on a flexible model to allow customers to work within their preferred channel relationships. Strategic Network Solutions can be delivered direct - where 3Com has an existing relationship with the customer, sold through the channel by referral or delivered in conjunction with the channel partner.
Strategic Network Solutions are now available in North America, including Canada, Europe and the Asia/Pacific Rim region.
About 3Com
3Com Corporation enables individuals and organizations worldwide to communicate and share information and resources at anytime from anywhere. As one of the world's preeminent suppliers of data, voice and video communications technology, 3Com has delivered networking solutions to more than 100 million customers worldwide. The company provides enterprises, network service providers and carriers, small businesses and consumers with comprehensive, innovative information access products and system solutions for building intelligent, reliable and high performance local and wide area networks. For further information, visit 3Com's World Wide Web site at 3com.com
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It looks like the Intel news is boosting COMS today. <GGG> |
