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Strategies & Market Trends : 2026 TeoTwawKi ... 2032 Darkest Interregnum

GLD 374.96

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Nov 19 4:00 PM EST

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To: TobagoJack who wrote (132996)	4/11/2017 10:13:57 PM
From: Elroy Jetson	of 217884

United and American both need to redo their boarding process so they don't need to ask customers to leave the plane. It's tacky and idiotic. Sensible airlines offer incentives to accept alternatives prior to boarding. When flights are long delayed at an airport due to weather I've often booked a First Class ticket knowing I can use that to board an earlier flight, actually leaving soon, by being placed in an economy seat with a refund for the difference at check-in. I'm sure you know many work-arounds like this yourself. This guy booked a First Class ticket from Lihue in Kauai to facilitate an early return to LAX, but got bumped for "a higher priority late-check-in passenger", wasn't happy about it and probably got mouthy. Geoff Fearns, president of TriPacific Capital Advisors, needed to return home early so he paid about $1,000 for a full-fare, first-class ticket to Los Angeles from Lihue Airport on Kauai, took his seat and enjoyed a complimentary glass of orange juice while awaiting takeoff. - latimes.com But United had replaced the aircraft scheduled for this flight with a slightly smaller one with fewer first-class seats. United's computer indicated a late check-in First Class passenger had a higher ranking than Fearns so a United employee boarded the aircraft and informed Fearns the computer had chose him to get off the plane. When he refused they told him he would be put in handcuffs and escorted off the plane. United gate agents offered him a later flight or a seat on this flight in economy class. They placed him in the middle seat between a married couple who were in the midst of a nasty fight and refused to be seated next to each other. Back in Southern California, he consulted his lawyer and then wrote to United’s chief executive, Oscar Munoz, and requested a full refund for his flight from Kauai and asked for United to make a $25,000 donation to the charity of his choice. He received an email back from a United “corporate customer care specialist” who offered to refund Fearns the difference between his first-class ticket and an economy ticket and to give him a $500 credit for a future trip on the airline. No full refund or donation. I'm sure the gate agent could have facilitated this fare difference refund at the time of boarding but Fearns was probably being a pain in the ass.

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