An update on DD:
> -----Original Message-----
>
> Sent: Wednesday, October 21, 1998 10:31 AM
> To: info@melita.com
> Subject:
>
> Hi,
>
> Do you provide pay-per-view transaction processing for the cable
> industry?
>
> Also, I read in your 10K:
>
> "According to a recent industry study, the Company is one of four
> leading suppliers of outbound call processing products in a market
> with greater than fifty suppliers identified."
>
> Could you what company prepared the study mentioned above? If
> possible could you email me the list of the top 50 suppliers?
>
>
> Thank you,
>
> Walter Morton
> Investor
From: C=US/A=INTERNET/DDA=ID/mstout(a)melita.com, on 11/3/98 2:51 PM:
Thank you for your interest in Melita International.
We do not provide transaction processing; we provide call center management systems. As to the studies, any analyst would indicate there are four leaders in the outbound/blended call management market: Melita, Davox, EIS and Mosaix.
I suspect (I was not here then) the study quoted was done by Tern
Systems, but Forester, Gartner, Dataquest and Datapro would say the same thing. Any of them could provide you with the top 50 suppliers; we only track the top four (mentioned above) since those four dominate the market, especially with the larger call centers.
Sorry I couldn't be more helpful.
Maryjane Stout
Investor Relations Manager
Melita International
mstout@melita.com
770 239 4402
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