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Politics : Politics for Pros- moderated

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To: steve harris who wrote (143142)	10/16/2005 12:00:22 AM
From: Lane3	of 794001

Wouldn't it be prudent for a doctor or hospital give you a refund if they don't fix a problem? Yeah, that would be nice. What interested me about this is the differing expectations we have with regard to products and service. Sometimes there are actual contracts, sometimes implied ones, sometimes a service orientation on the part of the provider, sometimes just unsatisfied expectations. It's interesting to me how they developed differently in different areas. Sometimes the differences are rational; sometimes they seem arbitrary.

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