America On-Line: will it survive ...? Message Board

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Technology Stocks : America On-Line: will it survive ...?

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To: Todd Daniels who wrote (1452)	2/5/1997 11:58:00 PM
From: Todd Daniels	of 13594

AOL OUTAGE AP NEW YORK (Feb 5, 1997 8:48 p.m. EST) -- America Online Inc. was hit with a new technical snag Wednesday, frustrating customers just a week after the online service agreed to issue refunds for poor service. Customers nationwide were unable to log on beginning shortly after 5 p.m. EST due to an outage at the company's Vienna, Va., equipment center, an AOL spokeswoman said. The problem was cleared up by 7:30 p.m. The trouble began as technicians were upgrading computer software as part of AOL's drive to accommodate the recent surge of members that has overwhelmed its network, said spokeswoman Tricia Primrose. During the overhaul, the system stopped accepting log-ins from customers, urging them instead to call the company's toll-free help line. A recorded voice said customers should try logging on again in an hour. America Online has been undertaking a huge refund program as part of a settlement announced last week. Threatened by lawsuits across the country, AOL agreed to give millions of dollars back to customers who frequently get nothing but busy signals when they try to sign on. The system delays have been caused by a new pricing plan -- $19.95 a month for unlimited usage -- that attracted a surge in online demand and extensive bottlenecks in a network that serves 8 million customers. In its deal with attorneys general from 36 states, AOL also agreed not to advertise the new pricing plan this month to curb demand. nando.net DO YA' FEEL LUCKY, PUNK?

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