Conversation with Paul Henry on Wednesday, June 27, 2000 Part 1 First few minutes of our conversation had to do with why the new symbol change. I knew of companies that went through r/s before and their symbols didn't change. Paul said there was a new SEC reg. that tsig was abiding by, and tsig.com didn't even have any say in the symbol chosen. He didn't know the specifics of the new reg, and referred to what counsel said to do to comply with these new SEC regs. He then asked me what the price was. I told him we were up 40% or so at the time, but I also asked whether he was allowed to talk about the price. He said yes, but per SEC regs he couldn't talk about the price movement. We spoke about the sell-off on Monday, and he theorize that had a lot to do with shareholders not knowing what had happened to their stock- e.g. not being able to find a price, et cetera. he said he was inundated with over 150 emails in two days by people simply asking where is and what happened to their "tsig" stock. Then I started to ask some questions about the latest release on the acquisition of Reliance. This was rapid fire conversation, so I really didn't have time to take any notes so I'm solely going by memory. Therefore, I may get some things incorrect and suggest everyone call and verify.<p> Paul talked about the Harringtons and the revenues they generated (I later went and found the background to corroborate his statements -see posts about Harrington's background excerpt from SEC documents). Paul said that Reliant despite their sales would have even greater sales if they didn't have problems with transactions, and follow through. For example, he said up to 25% of Reliant’s sales failed because of the poor credit card status of certain customers, and said this was due to Reliant only using one credit card company to establish credit for customers. he said w. new arrangement that customers would be able to get credit cards through other less stringent issuers. I asked whether Reliant would be using tsig.com call center. He said no. But said that Reliant was going to use Affinity's Call center. I said I thought Affinity per an earlier release was using Tsig's call center. he said Affinity used some space, but that Affinity's call center was on the third floor of the other tower. I asked if this third floor was where the bulk of Affinity's 72 employees were, and he said he wasn't sure. We subsequently talked about the synergy between Reliant and Affinity, and how Affinity will help to maximize per customer sale and also help target markets better for Reliant's infomercials through Affinity's data base mining capabilities. Earlier Paul noted that many of Reliant's infomercials were aired on HSN , a company that Harrington had a relationship with (again see Harrington's resume).
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