Ajai, thanks for reviving the real SYSF thread ...A few SysWiz comments:
Many thanks for your feedback on the meeting - reviving this, proper (in my opinion), thread for intelligent discussion of SYSF and its products.
I too beleive the SystemWizard has a real chance at making it big in this market. I agree with your impression that they seem to have a well thought out architecture for this product. This is a *key* sucess factor in this area. They seem to be doing the right things product-wise.
I think your "In reality, I am sure they will solve over 50% of the problems, no sweat." is a bit much. More like something you-know-who would say. :) In my opinion they just need to deliver something like they have predicted : 20% at the PC, and a total of 30% with the internet connection. I beleive this to be a reasonable goal, very valuable and do-able. Lets face it, there are, and always will be, a lot of problems out there that can really only be solved with human interaction.
Related to the above: I beleive it will be very difficult indeed to measure the effectivness of this product with hard numbers. Vendors who adopt SystemWizard and find it effective will not be praising the merits of the SysWiz (--surely its because their systems work flawlesly--). The calls which are avoided will not show up on any statistic other than the bottom line of SystemSoft's OEM customers. It will be interesting to see how SYSF deals with this: the more sucessful it is at Call Avoidance, the _less_ the OEM customer will be willing to discuss it and benefit their competitors ( heck, I wouldn't ! ). I suspect that word will get around in any event.
As for.. "Sure, the technology is there and others can eventually create another System Wizard, ........" I _strongly_disagree_. I beleive it would be difficult to mount a credible business case to enter this, as yet unproven, market with a SysWiz competitor, particularly where the problem database is concerned. In my opinion this market is not in the same league as another software product/program (Word Perfect vs. MS-Word, Netscape vs. MSFT IE, etc), the problem database aspect (knowledge, not program code) will give the early leader in this market a huge advantage.
Tom |
