Come on, Freak, stay with us!! Try and understand the frustration many are feeling. I sincerely don't believe they (any of our long-term "long" colleagues and friends who have been with us for quite a while) are intentionally "bashing" (subtlely or otherwise), although it does sometimes appear that way... and I have been "guilty" of the same before myself. Unfortunately it is not always what is said or what is "meant", but how it is "heard" and perceived.
As a hypothetical example...
Scenario #1: Someone orders CDs on the site and a problem occurs (and, BTW, if you read the post-Christmas season horror stories about ALL the internet vendors' problems, you would see that CCI was not alone... not that that is any excuse). They come onto the threads and relate their problem. IMO, it may make them "feel better" to vent, but, again, IMO, the problem will not be solved on this or any other thread.
On the other hand... scenario #2: Someone has a problem with the site or anything else pertaining to the company... and that includes any other matter especially customer service. They contact the people at TSIG who can do something about it and stay on top of it until they get an answer or satisfaction. If they can't get satisfaction on the first level they move up the ladder. I have done that for quite a while and guess what... it works.
Rob Gordon and James Guild and the rest of management want this company to succeed and they do want our input. Just be sure that they get that input. I can understand how you can read some of these posts as "bashing", but I don't believe that is the intent of these posters. On the other hand, I do agree that posting here on the threads doesn't and won't, IMO, solve the problem. IMO, being assured that upper management is aware of what has occurred... especially as it pertains to customer service... stands a far better chance of helping TSIG resolve the problem. To presume that they read "every" post on all the threads "in detail" I just believe is a mistake.
Be Right!!!... Sit Tight!!!
Best always,
Marty |
