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To: mr.mark who started this subject	3/14/2001 11:34:06 AM
From: mr.mark	of 110653

Subject: Norton SystemWorks [AUTOMATED EMAIL RESPONSE - 03/14/2001] "AUTOMATED EMAIL RESPONSE [from tipworld.com] Symantec will try to answer your questions about Norton AntiVirus by email within 10 minutes. Mail your questions to: NAV2000@expressresponse.com. Yes, that includes questions about Norton AntiVirus 2001 too. Include only one question per email. Describe only one issue at a time, being as specific as possible. Try to include the exact wording of any error messages that you've seen on the screen. This is an automated response wizard that won't necessarily "know what you mean." It has to parse your text and match key words with topics in the Symantec Knowledge Base. A handful of titles will be sent back to you. You put an asterisk next to ones that might apply and resend the email--thus, honing in on the specific area in which you're interested. Full instructions are contained in each succeeding email. Symantec promises to return these documents by email within minutes and does a pretty good job round the clock of getting back to you in a minute or two. Whether or not you get the answer you are seeking depends on the frequency of your topic."

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