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Technology Stocks : Verint Systems Inc.

VRNT 20.28

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Nov 3 3:59 PM EST

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From: JakeStraw	11/3/2014 9:09:04 AM
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Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy finance.yahoo.com Global Provider of Healthcare Services Adds Omnichannel Agent, Knowledge Management and Case Management Capabilities to Support Exceptional Member Care “Health plans want to build new relationships with their members,” says John Erwin, CEO for Carenet. “KANA technology will provide the omnichannel capabilities we need to communicate more effectively, keep members engaged and help simplify their healthcare experience. The KANA team has helped us realize this vision, taking the time to understand our business processes and aligning the system perfectly with our culture and service commitment.” Carenet also anticipates KANA Enterprise will help build stronger relationships by making it possible for a team member to serve as a single resource to support all of a member’s healthcare needs. The company cites KANA Enterprise’s ability to support multiple business lines and integrate with third-party applications as reasons for its selection.

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