SI
SI
discoversearch

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor.  We ask that you disable ad blocking while on Silicon Investor in the best interests of our community.  If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.
Non-Tech : Complaints About Schwab
 Public ReplyPrvt ReplyMark as Last ReadFilePrevious 10Next 10PreviousNext  
To: Jorj X Mckie who wrote (176)3/24/2000 11:33:00 PM
From: bazan  Read Replies (2) of 196
 
Jori,

Just when I thought I could continue to do business w/Schwab they pull the rug out from under me. I can't believe I got a call last Friday from the top dick from my Schwab team. I had sent them an email two days earlier telling them they incorrectly overcharged me commissions on a few trades. So I get a return email telling me that the dick (Mgr) wanted to talk to me about commissions and my quote usage. Needless to say, when I did reach him, he went on to tell me that I'm using way too many quotes (I use Medved's QT, getting quotes every 2min on 20 stocks). He's never saw any usage like this before (760K quotes this yr).

After about 10 mins I'm told that I no longer would get unlimited quotes but they would kindly start me off with 30K quotes in the bank. And after each trade they would give me 100 quotes to add to the bank (isn't that nice of them). So at the end of the call w/the idiot, I asked that he put this latest decision in writing so I can make a formal reply to them that I am moving on. It's now over a week and haven't received anything and they've already have changed my quote bank from unlimited to the 30k number.

So here I am , a customer for 20+ years, recently trading over 100 trades in a qtr and no more unlimited quotes. Great customer service.

So, I like you, am finally fed up and ready to take the plunge and move on. I don't even want to waste time writing them to tell them what jerks they are.

Done ranting, my apologies for boring anyone on the thread but this is why this was created<vbg>.

Regards,
bazan
Report TOU ViolationShare This Post
 Public ReplyPrvt ReplyMark as Last ReadFilePrevious 10Next 10PreviousNext  

HomeMailHotSubjectMarksPeopleMarksKeepersSettings
Terms Of UseContact UsCopyright/IP PolicyPrivacy PolicyAbout UsFAQAdvertise on SI
© 2025 Knight Sac Media.  Data provided by Twelve Data, Alpha Vantage, and CityFALCON News