Enterprise Messaging Services, Inc. Signs Agreement With Lernout & Hauspie Speech Products, to Add Speech Technology to Telephony
Offerings
Business Editors
WEST CHESTER, Pa.--(BUSINESS WIRE)--Nov. 5, 1998--
Integration of L&H's Speech Recognition and Text-to-Speech Technology
with EMS' TelAccess(R) and SpeechAccess(TM) extends the
capabilities of Computer Telephony Applications.
EMS, a leading provider of products and services for the call processing
solutions used in Computer Telephony Integration (CTI) and Intelligent
Network solutions, today announced an agreement with L&H, a worldwide
market leader in speech and linguistics technologies, products and services.
Through this agreement EMS will be able to provide advanced
"speech-enabled" Interactive Voice Response (IVR) applications to its
broad base of customers.
The EMS generated IVR applications will employ a combination of
speech recognition technology from L&H and grammar tools from Unisys
Corporation. EMS will design, develop, integrate, implement and provide
on-going support services for the advanced speech solution offerings in the
Microsoft NT environment.
EMS licensed the L&H ASR 1500 Speech Recognizer for integration
into its SpeechAccess IVR product offerings. "Our customers will
significantly benefit from the speech enabled IVR solutions as they will
significantly reduce the time of the telephone call as well as reduce line
expenses," said Anurag Singh, President of EMS.
"Callers will engage in a more user friendly telephone dialog than current
IVR touch-tone/ DTMF implementations are able to offer. Users will be
able to quickly navigate through voice prompts using conversational English
rather than using multiple 0 - 9 numeric menu options."
EMS' new Speech Enabled Scheduling Application will enable the user to
employ natural language and continuous speech to enter appointments in
their schedule. Additionally, the caller will be able to use spoken English to
communicate time available to work as well as check the times and dates
they are currently scheduled to work. The application will also be able to
remind the user of scheduled work commitments via the out-bound calling
feature.
EMS will also utilize L&H's Text to Speech (TTS) technology to assist in
testing and simulating the IVR live applications. TTS will also make dynamic
and frequently changing prompts, such as dates and names, easier and less
costly to modify, change, and update.
About Enterprise Messaging Services (EMS)
EMS provides sophisticated Interactive Voice Response (IVR) software,
consulting services, application development and project management. EMS
is a Microsoft Certified Solution provider with Microsoft Certified
Professionals on staff. EMS consultants are highly qualified with the technical
expertise to design, build and manage telecommunication projects for Value
Added Services.
SpeechAccess(TM) (IVR Interactive Voice Response Solutions)
EMS's flagship Interactive Voice Response (IVR) product
SpeechAccess is a full-featured, scaleable interactive voice response system
development tool and runtime environment. SpeechAccess is a software tool
to design, prototype, simulate, document, generate and customize Interactive
Voice Response (IVR) applications.
It has evolved from extensive experience and study of both large and
small-scale IVR solutions that exist in the marketplace. SpeechAccess was
developed using object-oriented language (Visual C++).
SpeechAccess provides Speech Recognition, Text to Speech (TTS) and
Natural Language capability. SpeechAccess Application Designer brings the
application designing and prototyping process to a portable platform (such
as a desktop, laptop or notebook).
Once the call flow chart design is completed and tested, you simply click
the "Run Driver" option from SpeechAccess Application Designer's Utility
menu, which executes the SpeechAccess Runtime directly from your
Windows screen.
SpeechAccess Runtime provides the interface between the call flows
generated from SpeechAccess Application Designer and various voice/fax
cards, databases and files for implementing multi-line audio text, interactive
voice response (IVR), fax-back and fax-on-demand on a Microsoft NT
platform.
EMS' corporate headquarter is located at 905 Airport Road, Suite 300,
West Chester, PA 19380; Phone: 610-701-7002; Fax: 610-701-7004;
Email: sales@emessages.com; World Wide Web:
emessages.com
About L&H
Lernout & Hauspie Speech Products (Nasdaq: LHSPF, Easdaq: LHSP)
(L&H), is a global leader in advanced speech and language solutions for
computers, automobiles, telecommunications, embedded products,
consumer goods and the Internet.
The company is making the speech user interface (SUI) the keystone of
simple, convenient interaction between humans and technology, and it is
blending the best of human and machine translation technology, tools and
services to instantly break down language barriers around the world.
L&H's products and services originate in four basic areas: automatic
speech recognition (ASR), text-to-speech (TTS), digital speech and music
compression (SMC) and text-to-text (translation).
For more information, please visit Lernout & Hauspie on the World Wide
Web at lhs.com or contact sales@lhs.com; media contact:
Audrey Pobre, Corporate Communications, USA, Lernout & Hauspie
Speech Products at 781/203-5341 or apobre@lhs.com. |
