CheckFree i-Solutions Rated Top Provider in Gartner Survey of Leading Billers
Monday September 8, 9:30 am ET
-- CheckFree i-Solutions Recognized for Excellence in Customer Satisfaction and Product Functionality and Leading Market Share --
ATLANTA, Sept. 8 /PRNewswire-FirstCall/ -- CheckFree i-Solutions, the leading provider of interactive e-billing and e-statement software and services and part of CheckFree Corporation (Nasdaq: CKFR - News), today announced that a survey of major U.S. billers by Gartner, Inc., released in May 2003, identified CheckFree i-Solutions as the vendor with the most biller users and highest customer satisfaction among them.
Gartner polled 139 of the top U.S. billers in five consumer markets, and among the billers delivering bills on the Internet, CheckFree i-Solutions received a score of 6.0 out of 7, for customer satisfaction, which was the highest among its competitors. The survey also revealed that CheckFree i-Solutions leads the market among those companies currently offering electronic billing and payment to their customers. CheckFree i-Solutions was recognized with a 36 percent market share in terms of biller customers, significantly more than the next closest company.
"Realizing high customer satisfaction is an essential ingredient to i-Solutions' success," said Sean Feeney, executive vice president and general manager of CheckFree's Software Division. "By creating an innovative product that can handle a variety of activities, we can meet and exceed the expectations of billers of all sizes. Gartner confirmed what our customers have been telling us, the i-Series platform's features are backed up by the best customer service. Companies can feel confident that when they select i-Series they will get a product to meet their needs and the support to implement it quickly and efficiently."
CheckFree i-Series is a customizable software platform enabling e-statement, e-bill and e-invoice creation and delivery to business customers or consumers. The platform enables companies to build customer relationships, decrease operational costs and improve customer service. It supports both business-to-consumer and business-to-business operations on a single, unified platform. . .
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