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Technology Stocks : SAP A.G.

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To: Ibexx who wrote (2184)	8/9/1998 8:43:00 AM
From: riposte	Read Replies (1) of 3424

Peregrine To Combine Help Desk With SAP Monitoring When you've reached "gorilla" status, other companies build products around yours, making yours even more attractive to customers and potential customers. (But you know that...) From InformationWeek: Friday, August 7, 1998 Peregrine To Combine Help Desk With SAP Monitoring elp-desk vendor Peregrine Systems Inc. will tie its service-desk application to Envive Corp.'s application-monitoring product in a combination that will alert users to SAP R/3 problems and help fix them before the system fails. With the integration, Envive's ServiceAlert for R/3 would monitor SAP systems for current and future problems. When it encounters a potential glitch, it passes a message to Peregrine's ServiceCenter, which then produces a problem ticket so that the help desk can avert or at least quickly resolve the situation. The companies claim that the combination would give IT organizations proactive monitoring capabilities that would typically be found only in a more expensive management framework. The system can be set up so that if multiple problems break, ServiceAlert can trigger problem tickets of different priority levels, letting IT organizations fix the most critical errors first. ServiceCenter stores all error and resolution data in a central repository so that IT groups have a record of their actions. That gives them a blueprint for handling future R/3 problems. Peregrine will bundle Envive ServiceAlert for R/3 with ServiceCenter. The bundled version is available now. The ServiceAlert integration is one part of Peregrine's SAP R/3 integration strategy. The company is also working on integration with SAP's human-resources and materials-management modules. informationweek.com

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