Dave, as I had said, they aren't known for their customer service.
I think, also, that only their NY office is staffed with anyone who can answer any questions, or send you out some information. The others are just a bunch of traders, and the branch assistant (clerical), if you will, as far as I know. I might be wrong, but when I visited their Boca office, that's what I confronted.
If you haven't done so already, call Arlene at their NY office. She's been extremely nice the few times I have called her.
Good luck
Len |
