Novell (NOVL) dirt cheap, good buy? Message Board

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Technology Stocks : Novell (NOVL) dirt cheap, good buy?

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To: Frederick Smart who wrote (28091)	9/14/1999 10:43:00 AM
From: ToySoldier	of 42771

I would agree that the message from Michael Simpson is a bit confusing, and I might be wrong in my understanding of where Novell is going with Digital-Me, but... I understand that there are two entities that will be promoting Digital-Me in Novell. There is Digital-Me the sellable product, and Digital-Me the offered Internet Service. I believe Michael Simpson represents the "product". The new Business Unit called "On The Net" will be deploying and marketing the "Service". The only thing I can figure out is that since the new Business Unit is extremely new and still under-staffed, there is currently no representative to explain how Novell's new Internet Services business unit will deliver Digital-Me the service - to the market. I do know that the new "On The Net" team is very under-staffed and they are ramping this team up as quickly as possible. This team must have a "service" mentality more so than a "product" mentality. The solution development, marketing, SLA criteria, delivery, etc. for a service is completely different than for a product and Novell's current inventory of Novell staff are not as experienced in marketing a service. So taking too many staff from the Novell organization would prove less successful because of their limited experience in delivering a service to the market. They need people with service skills. A good example of Internet startups that have neglected the need to focus on Service is EBay. They are learning real quickly the lessons of maintaining an extremely high SLA for their service - for the sake of their company's health. Hopefully Novell's Digital-Me service is taking notes on the errors of EBay. Sorry - I digressed. My point is, I think Michael might be only representing one marketable aspect of Digital-Me. I dont think we have yet heard from Novell's Digital-Me - the Service. Just my predictions / guesses. Toy

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