Aspect Telecommunications and Vantive Team
to Deliver Multi-media Customer Relationship
Management Solutions
SAN JOSE, Calif. and SANTA CLARA, Calif.--(BUSINESS WIRE)--May 25, 1999--Aspect
Telecommunications (Nasdaq:ASPT - news) and The Vantive Corporation (Nasdaq:VNTV - news), leading
suppliers of customer relationship management (CRM) solutions, today announced a partnership that will
deliver an integrated multi-media solution for the e-customer.
This solution will enable companies to more easily and more quickly deliver consistent customer service
across multiple media -- voice, e-mail, or the Internet -- while also lowering the cost of integration. The
combined Aspect and Vantive solution will allow organizations to share data between different
repositories, route inbound customer inquiries to the most appropriate contact center agents and
improve agent knowledge when fielding customer inquiries.
Companies undertake enormous efforts to develop and implement the underlying technology in order to
handle a customer transaction from start-to-finish. ''Traditionally, CRM operations, such as call
centers and front- and back-office applications have often required extensive custom integration to
seamlessly support a company's CRM solution,'' said Beatriz Infante, Executive Vice President, Products
and Services for Aspect Telecommunications. ''Businesses are seeking solutions that make this type of
undertaking faster to implement and easier to update and maintain. The combined Aspect and Vantive
solution directly addresses this business need.''
''We are pleased to be working closely with Aspect. An integration to Aspect's CTI functions in The
Vantive Enterprise enables businesses to more easily implement a comprehensive CRM solution. This
offering is a key component empowering our joint customers in supporting today's e-customer,'' said
Jamie Schein, Vice President of Software Alliances for The Vantive Corporation.
The software the two companies will be making available enhances businesses' ability to develop and
control how they direct customers and associated data based on customer history, value, and
preferences. The solution will leverage the breadth of The Vantive Enterprise suite of Web-enabled
applications and Aspect's call center functionality.
Aspect Telecommunications
Aspect Telecommunications Corporation (Nasdaq:ASPT - news) is a leading supplier of customer
relationship solutions, which enable companies in a broad array of industries worldwide to provide
best-of-class services to their customers. Aspect provides an integrated family of enterprise software
application suites, application services and tools, mission-critical platforms and comprehensive
professional services. Founded in 1985, the company is headquartered in San Jose, Calif., with offices in
major cities around the world. For more information about Aspect, visit the company's Web site at
aspect.com or call 800/226-8441.
The Vantive Corporation
Vantive (Nasdaq:VNTV - news) is a worldwide leader in customer relationship management solutions with
more than 800 customers and $163M in revenue in 1998. Vantive empowers companies to sell, support
and service customers through any channel of interaction -- the Web, call center, e-mail, or direct
through sales and service representatives. The Vantive Enterprise is an integrated software suite that
leverages the Internet to increase sales, marketing, call center, field service, help desk and Web service
effectiveness. The Vantive Enterprise is differentiated by its rich functionality; proven mobile and
Web-based solutions; component-based, high-performance architecture; and time- and cost-effective
implementations. Vantive is supported by extensive software, consulting, and service partner programs
that provide further technology and vertical expertise as well as integration support. Founded in 1990,
Vantive is headquartered in Santa Clara, and distributes its products in more than two dozen countries.
Contact the Vantive Corporation at 800-VANTIVE or www.vantive.com.
Aspect, the Aspect logo, and the phrase ''Defining the Customer Experience'' are trademarks and/or
service marks of Aspect Telecommunications Corporation in the United States and/or other countries.
All other product or service names mentioned in this document may be trademarks of the companies with
which they are associated.
Vantive is a registered trademark and The Vantive Enterprise is a trademark of The Vantive
Corporation, Santa Clara, Calif. All other product or company names are used for information or
identification purposes only and may be trademarks of their respective owners.
|
